Please contact us here right away and we will send you a return label. Once we receive the box, we will priority mail your replacement.

You can contact us by visiting the Contact Us page and filling out the form. We usually return messages within three hours but we may take up to two business days.

You can reach out about a return by visiting the Contact Us page and filling out the form. We usually return messages within three hours but we may take up to two business days.

As a Terra Frma customer, we will send you a replacement Grab + Go Box immediately, free of charge, to aid in your recovery. Please contact us right away using the form on the Contact Us page and we will send you the form to fill out for your replacement. 

At minimum: bottled water, a first aid kit, a multi-purpose tool, a headlamp, high-energy snacks, medications, a whistle on a lanyard, and a change of sturdy clothing. The Grab + Go Box builds this out further into eight purpose-built kits (On-Foot, Vehicle, Work, Pet, Wellness, Toiletries, Meals, and Ready-to-Load Evacuation), so different situations are already covered separately.

Plan for two weeks at home (about 14 gallons per person) and a separate, transportable three-day supply for evacuation (about 3 gallons per person). One gallon per person per day covers drinking and basic hygiene like handwashing and teeth brushing — it doesn't include bathing.

A flood watch means conditions are favorable for flooding — it's time to prepare. A flood warning means flooding is imminent or already happening — it's time to act. A flash flood can develop in six hours or less, sometimes in minutes, so don't wait to see water before you move to higher ground.

Usually, yes. Flood damage is typically excluded from standard homeowners insurance, and it's often not included in hurricane or fire policies either. If you're in a flood-prone area, ask your insurance agent directly whether flooding is covered — don't assume it is.

Drop to your hands and knees immediately, cover your head and neck with one arm and hand, and get under a sturdy piece of furniture, holding on until the shaking completely stops. Contrary to popular belief, a doorway is not the safest place — being under a sturdy table is.

Start with your county or state's hazard mapping tools — many have searchable floodplain maps, wildfire risk zones, and seismic activity maps available online. Your local emergency management office can also tell you what's specific to your address. The Disaster Deck and Guidebook walk you through how to research this for your exact location.

Keep your fridge and freezer doors closed as much as possible — a full freezer holds temperature for about 48 hours if unopened. Use a digital thermometer to check food safety, and throw out anything exposed to temperatures above 40°F for more than two hours. Never run a generator indoors or in a garage, due to carbon monoxide risk.

Defensible space is the area around your home kept clear of flammable vegetation and debris to give firefighters a better chance of protecting your property — and to reduce the odds that a wildfire can reach your house at all. Generally, the five feet closest to your home should be free of mulch, woodpiles, and dead plants.

The Grab + Go Box includes the Disaster Guidebook (a full walkthrough of preparation, evacuation, and recovery), individual Action Plans for 12 different disaster types, the pocket-sized Disaster Deck, and a Prep + Go Packet with physical tools like wristbands, emergency contact cards, and HELP/PETS INSIDE stickers.

The Disaster Deck is a compact, pocket-sized card set with quick-reference action steps for 12 disaster types — designed to grab on the go, in your car, backpack, or purse. The Grab + Go Box is the full system: the Disaster Deck plus the complete Guidebook, Action Plans, and physical evacuation tools, designed to live at home as your central preparedness resource.

Rotate shelf-stable food and water every six months, and check expiration dates using a permanent marker to write purchase and expiration dates directly on containers. Set a recurring reminder — many people find it easiest to tie this to a seasonal date they already remember, like daylight saving time changes.

Yes — many businesses use the Grab + Go Box to help teams stay prepared at work, especially in areas prone to earthquakes, wildfires, or severe weather. If you're interested in outfitting your workplace, contact us for wholesale and bulk order information. Every workplace should have its own Work Kit basics on hand — a headlamp, first aid kit, non-perishable snacks, and a way to reach loved ones if regular communication goes down.

Yes — it's actually one of the best gifts for a student heading off to campus. The travel-sized Disaster Deck fits in a backpack or dorm desk drawer, and covers exactly what a first-time-away-from-home student needs: what to do during an earthquake, tornado, or severe weather event, without a parent there to guide them through it. It's also a simple way to start the conversation about emergency contacts and campus safety plans before move-in day.

The Disaster Deck was designed with travel in mind — it's labeled "Travel Size" for a reason. Before visiting an unfamiliar area, it's worth learning the local risks (coastal tsunami zones, wildfire-prone regions, earthquake activity) the same way you'd check the weather. If you're staying somewhere with any natural hazard exposure, keep the Disaster Deck in your bag and take a minute to identify the nearest evacuation route and safe meeting point at your accommodations.

Yes — frequent travelers face a unique challenge: you're regularly in unfamiliar places without your usual home preparation. The pocket-sized Disaster Deck is built exactly for this, giving you immediate guidance for 12 disaster types no matter where you are, without needing to search for information in the moment.

Absolutely — both make meaningful, practical gifts for new homeowners, college students, elderly parents, or anyone moving to an unfamiliar area. The Grab + Go Box is a complete household system, while the Disaster Deck is a lighter-weight option for someone who just needs the essentials on the go.

Yes — most of the guidance in the Guidebook and Disaster Deck applies regardless of whether you own or rent. Renters should still know their evacuation routes, keep an emergency kit, and have a plan with roommates or family — property-specific steps like reinforcing a roof are the only parts that wouldn't apply.

Yes — Terra Frma was actually built by a founder based in Oregon, specifically because of the region's unique mix of risks: wildfire season, volcanic activity, and proximity to the Cascadia Subduction Zone, which is capable of producing a major earthquake and tsunami. If you live in the Pacific Northwest, your household's risk profile likely includes several disaster types most kits don't address well together.

Yes — pets have their own dedicated section throughout the Guidebook and their own Pet Kit checklist, covering everything from evacuation stickers that alert responders you have pets at home, to what to do if you have to evacuate without them. Pet behavior often changes significantly after a disaster, and the Guidebook covers that recovery process too, not just the physical supplies.

This is one of the areas Terra Frma focuses on most closely. The Guidebook includes age-appropriate language guidance, specific jobs kids can take ownership of during a drill or real event, and a full list of encouraging phrases to use during high-stress moments. The goal is empowerment, not fear — kids who have a clear, simple job to do during an emergency tend to cope better than kids who are only told to "be careful."

Yes — the Guidebook includes a dedicated Support + Caretakers section for building a support network for anyone who may need extra help during an evacuation, along with specific questions to ask assisted living or care facilities about their own emergency plans.

Every six months is the standard recommendation — enough to catch expired food, water, and medications, without becoming a burden. Many people tie this to something they already remember, like daylight saving time changes, so it becomes a routine rather than a task they forget.

Yes — every Grab + Go Box includes Neighborly Love Coupons you can share with neighbors for a discount on their own order. Community-wide preparedness is part of the Terra Frma philosophy: a neighborhood where more households are prepared is a more resilient neighborhood for everyone, including you.

Every U.S. state experiences some form of natural disaster risk, and many hazards (like severe winter storms or power outages) aren't limited to any one region. Beyond that, disasters can happen while you're traveling somewhere you don't normally consider high-risk — which is part of why the Disaster Deck is designed to be portable, not just for use at home.